Shipping Policies
Insured shipping to all of Mexico, (approximately 10 days)
At Triangulum Workshop, all our shipments are insured against theft and loss. We ship throughout Mexico, and each package is protected so your jewelry arrives in perfect condition, straight to your door, worry-free.
How long does it take for my order to arrive?
Insured shipping to all of Mexico, (approximately 10 days)
At Triangulum Workshop, all our shipments are insured against theft and loss. We ship throughout Mexico, and each package is protected so your jewelry arrives in perfect condition, straight to your door, worry-free.
Orders may be delayed during holidays, promotional periods such as EASTER, HOT SALE, SUMMER SALE, GOOD END, CELEBRATIONS,
Due to the high volume of orders during campaign periods, delivery times may be delayed.
How can I check the status of my order?
Once your order leaves our distribution center, you'll receive an email notification registered on our website, including your tracking number so you can monitor your shipment in real time.
Is my order insured during shipping?
Yeah!
All our shipments are insured , which means your purchase is protected in case of loss, damage, or any inconvenience during transit. If any problem arises, we'll help you resolve it.
What do I do if there is a problem with my package?
Important: Insurance coverage only applies upon receipt of the package . If you notice any damage or open packaging, please report it immediately before opening it.
- Take photographic evidence of the packaging and/or the damaged product.
- Do not discard the original packaging (may be requested)
- Photograph of the guide attached to the packaging
- Contact us immediately by email at [email protected] or via WhatsApp at +52 56-4090-4010 (messages only).
All photographs must be clear so your report can be validated. This is a maximum of twenty-four (24) calendar hours after receiving your order. After this period, the product will be deemed tacitly accepted.
Do you ship to all of Mexico?
Yes, Triangulum Workshop only offers service within the Mexican Republic.
Exchange and Return Policy
At Triangulum Workshop , we want you to be completely satisfied with your purchase. If you need an exchange or return, we accept returns under the following conditions:
- Exchange for another product: If the product is too small or too large for you, or if you prefer a different thickness or model, we offer the option of exchanging it for another product from our store.
- The refund amount will be credited as a store credit (valid for a period of 4 months only) , valid only for purchases within our online store: triangulumworkshop.com
- Returns do not apply for aesthetic dissatisfaction : If the product does not meet your expectations in terms of design or appearance , unfortunately we will not be able to accept the return, only exchanges for another item in the store apply.
- We only accept one return per customer , so we recommend making sure you choose the correct model and size before confirming your purchase.
- Returns: You have up to 15 calendar days after purchase to return an item. After this period, we cannot process any returns.
We do not accept returns on:
- Custom pieces (such as engravings or special measurements).
- Jewelry adjusted at the customer's request .
Important: If you notice that the packaging is damaged or open, report it immediately before opening it.
- Take photographic evidence of the packaging and/or the damaged product.
- Do not discard the original packaging (may be requested)
- Photograph of the guide attached to the packaging
- Contact us immediately by email at [email protected] or via WhatsApp at +52 56-4090-4010 (messages only).
At Triangulum Workshop, we are committed to offering products of the highest quality. If you receive an item with a manufacturing defect, you may return it under the following conditions:
- We only accept returns for manufacturing defects within the first 24 calendar hours after receiving the product.
- The product must be in its original condition, unused and with its original packaging.
All photographs must be clear so your report can be validated. This is a maximum of twenty-four (24) calendar hours after receiving your order. After this period, the product will be deemed tacitly accepted.
Where do I make my return?
To start your return or exchange process, please go to:
triangulumworkshop.com/pages/changes-and-returns
There you'll find all the steps to follow. You can also write to us directly at:
[email protected]
WhatsApp: +52 56-4090-4010
Remember to have your order number, photo of the product, and the reason for your exchange or return on hand.
Can I return custom-made pieces or custom-fitted jewelry?
We do not accept returns on:
- Custom pieces (such as engravings or special measurements).
- Jewelry adjusted at the customer's request .
Can I return a piece of jewelry if it doesn't fit?
Yes, we can exchange your order for a larger or smaller size within 15 calendar days of your purchase.
How will my refund be credited?
The refund amount will be credited as a store credit, which you can use exclusively for purchases made within our online store: triangulumworkshop.com
Privacy Policies
At Triangulum Workshop, we value your trust and are committed to protecting your personal data. When you make a purchase in our store, as part of the buying and selling process, we collect the information you voluntarily provide, such as: Full name, Shipping address, Email address, Contact phone number, and Government ID (INE), only when necessary as a security measure.
When do we request your INE?
In specific cases, we may request a copy of your NIE as part of our security protocol to verify the buyer's identity . This measure is primarily applied to high-value orders such as gold and silver, or in situations where unusual activity is detected.
Because we work with precious metals like solid gold and .925 silver , it is essential to protect both our customers and our company from potential fraud, chargebacks, or phishing attempts.
All information provided will be treated with strict confidentiality and deleted once the verification process has been validated.
What happens if I don't send my INE?
In some specific cases, as a security measure and to protect against fraud or chargebacks, we may request an official identification (INE) to verify the buyer's identity.
If you decide not to send your INE when required , we reserve the right to:
- Temporarily hold processing of your order until your identity is confirmed.
This measure is primarily applied to high-value orders such as gold and silver, or in situations where unusual activity is detected.
Do you need personalized help?
It's always a pleasure to assist you. If you have any questions, concerns, or comments, please contact us.
Customer Service
Write to us on WhatsApp: +52 56-4090-4010 (messages only) Hours: Monday - Sunday from 9:00 am to 10:00 pm We have attention 365 days a year.
