Return Policy
At Triangulum Workshop, each piece of jewelry is carefully crafted with certified materials and high quality standards.
We only accept returns for manufacturing defects within 15 calendar days of delivery, provided that the item is in its original condition.
Coupon and Promotion Policy
Purchases made using promotional coupons, discount codes, current promotions, or products marked with a discount on the website are subject to special sales conditions.
By applying a discount coupon or purchasing a product on offer or at a promotional price, the customer accepts that such purchases are part of limited commercial campaigns.
For this reason, orders placed under these conditions cannot be canceled once the purchase is confirmed.
Should the customer request the cancellation of an order placed with a coupon, discount, or promotional price, no refund will be issued to the original payment method. The corresponding amount will be granted exclusively as store credit, which can be used for a future purchase on the website.
Triangulum Workshop reserves the right to modify, suspend, or cancel promotions, coupons, or discounts at any time, as well as to limit their use according to the brand's commercial policies.
Customers are advised to carefully review their order before completing the purchase, as purchases made under promotional conditions are subject to this policy.
Discount percentages during the Hot Sale may vary depending on the product. Not combinable with other promotional codes, discounts, or current promotions.
Prices and promotions are valid only during the Hot Sale 2026 period. Once the campaign ends, products will return to their regular price. In case of exchange for another model or different item, the current price at the time of exchange will be taken into account, not the promotional price of the Hot Sale.
Where do I make my return?
To initiate your return or exchange process, please go to:
CLICK HERE: EXCHANGES AND RETURNS
URL: https://triangulumworkshop.com/pages/cambios-y-devoluciones
There you will find all the steps to follow.
You can also write to us directly at: [email protected]
WhatsApp: +52 56-4090-4010
Remember to have your order number, product photo, and the reason for your exchange or return ready.
Can I return custom-made pieces or custom-fitted jewelry?
We do not accept returns on:
- Custom pieces (such as engravings, or special sizes).
- Jewelry adjusted at the customer's request.
What can I do if the jewelry didn't fit?
Yes, we can exchange it for a larger or smaller size within 15 calendar days of your purchase.
How will my refund be credited?
The refund amount will be credited as store credit, which you can use exclusively for purchases made within our online store: triangulumworkshop.com
(In case of a return, only the amount corresponding to the purchased item will be refunded).
*All our shipments are made via insured parcel service, so the shipping cost is non-refundable, as it corresponds to the insurance service contracted to protect the delivery of the order.
Does the gift bracelet have exchanges or returns?
No.
The 1mm .925 sterling silver Cuban Link bracelet given as a registration gift is not eligible for exchanges, returns, or refunds, under any circumstances.
Can I change the size of the free bracelet?
No, the complimentary bracelet comes in one size and cannot be adjusted or resized.
Does the free gift promotion apply more than once per customer?
No.
The promotion is valid only once per customer, regardless of the number of purchases, registrations, or orders placed.
Is the gift combinable with other promotions or discounts?
No.
This benefit cannot be combined with other active promotions, coupons, discounts, or gifts in the store.
What requirements must I meet to receive the complimentary wristband?
For the gift to be valid, the customer must:
1. Be properly subscribed to the Triangulum Workshop email list
2. Be properly subscribed to the official Triangulum Workshop WhatsApp account
3. Complete their first required minimum purchase within the promotional period
If any of these requirements are not met, the gift will not be sent.
Can I apply more than one coupon or promotion to a single purchase?
No. During promotional seasons (Buen Fin, Black Friday, and Cyber Monday), only one (1) coupon or promotional benefit is valid per order. Promotions are not cumulative.
What happens if I return a discounted item?
Purchases made with promotional discounts are subject to the following conditions:
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Refunds are issued only for the amount actually paid, taking into account the applied discount.
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Coupons, promotions, or special prices used in the original order will not be reactivated.
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It is not possible to reapply a promotion once the promotional period has expired.
What happens if I make a change outside of the discount season?
If the change is requested outside the promotional period, the new product will be billed at the price in effect at the time of the change, without applying past promotions.