Shipping Policies
At Triangulum Workshop, all our shipments are insured against theft and loss. We ship throughout the Mexican Republic; each package is protected so that your jewelry arrives in perfect condition, directly to your door and without worries.
What is the total delivery time?
The total delivery time is up to 15 business days, considering:
- Jewelry manufacturing time.
- Shipping time with the courier selected at checkout.
Note: Choosing a courier at checkout does not mean the package will arrive on the same day.
The courier begins its process once your jewelry is ready, and delivery times are entirely dependent on the courier's services and routes.
During: Buen Fin, Black Friday / Cyber Monday, Christmas, December Holidays, Hot Sale, Summer Sale, manufacturing and shipping times may be extended due to high demand.
If I select express shipping, will my order arrive the next day?
In some cases, DHL or FedEx will show the option for express shipping during checkout.
However, it is important to clarify that selecting express shipping does not mean your order will arrive the next day.
Express shipping only applies once your jewelry has been manufactured and is ready to be shipped.
As we work with artisanal manufacturing and some pieces are not immediately in stock, the production process can take several days before being handed over to the courier.
Once the jewelry is ready, the courier will apply the express service according to their times and routes.
How do I track my order?
When your order is shipped, you will receive a tracking number by email.
With this code, you can track your package in real-time directly on the corresponding courier's platform (FedEx or DHL).
What does "manufacturing time" mean?
This is the period in which our artisans create your piece from scratch. It includes casting, assembly, polishing, and quality verification.
Which delivery companies do you use?
We work exclusively with FedEx and DHL, two of the most reliable and fastest parcel services in Mexico.
The available parcel service will appear at checkout depending on your location.
What do I do if my package is delayed?
If your package status appears as "on hold," you need to contact the shipping company directly (DHL or FedEx), as they are the ones who can provide you with updated information on routes, inspections, or delays.
Once the package is in the hands of the shipping company, delivery times and processes depend entirely on their internal operations.
What do I do if I entered the wrong address?
If you entered an incorrect address, please contact our Customer Service team immediately to help you update it.
Customer Service (WhatsApp): +52 56 4090 4010
We can correct it if your order has not yet been shipped.
Once DHL or FedEx has the package, any modification will depend directly on the courier service.